Last updated: July 29, 2026

Jiilka Xiga Academy (“Jiilka Xiga,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit jiilkaxiga.com, contact us through WhatsApp, purchase a course, or use our educational services.

  1. Information We Collect

We may collect:

• Your WhatsApp phone number and profile name
• Your preferred language
• Messages you send to us
• Your learning goals, current situation, experience, skills of interest, available learning time, and preferred starting date
• Whether you watched a course-information video
• Your payment status and transaction reference
• Your email address when registering for a course
• Technical information such as browser, device, IP address, and website usage data

We do not request or store your mobile-wallet PIN, password, or other private financial credentials.

  1. How We Use Your Information

We use your information to:

• Respond to questions about our courses
• Provide course information and recommendations
• Qualify your needs and help you choose a suitable course
• Process and manually verify payments
• Register and enroll you in purchased courses
• Provide customer support
• Maintain records of customer conversations and enrollment progress
• Improve our courses, website, automation, and customer service
• Prevent fraud, misuse, and security incidents
• Comply with legal obligations

  1. AI-Assisted WhatsApp Customer Service

Our WhatsApp customer service may use artificial intelligence to understand messages, answer common questions, provide course information, and guide customers through the enrollment process.

AI-generated responses may occasionally be inaccurate. Customers may ask to speak with a human at any time. Payments are manually verified by a human before course access is granted.

  1. How We Share Information

We may use trusted service providers to operate our services, including:

• Meta and WhatsApp for business messaging
• OpenAI for processing and generating AI-assisted responses
• Google Sheets and Google Cloud for customer and enrollment records
• Our website and hosting providers
• n8n for workflow automation

These providers may process information according to their own privacy policies and security practices. We do not sell or rent your personal information.

  1. Payment Information

Customers may pay using supported mobile-wallet services. We may record payment status and a transaction reference to verify payment. We do not ask for or store mobile-wallet PINs, passwords, or complete financial account credentials.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain enrollment and payment records, resolve disputes, prevent fraud, and comply with legal obligations.

You may request deletion of your information, subject to information we must retain for legitimate business or legal purposes.

  1. Data Security

We use reasonable administrative and technical measures to protect personal information. However, no website, messaging platform, or internet transmission can be guaranteed to be completely secure.

  1. Your Choices and Rights

You may contact us to:

• Ask what personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for optional processing
• Ask to stop receiving promotional messages
• Request assistance from a human instead of the AI assistant

  1. International Processing

Some service providers may process information in countries outside your own. By using our services, you understand that your information may be transferred and processed where our service providers operate, subject to appropriate protections.

  1. Children’s Privacy

Our services are not intentionally directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.

  1. External Links

Our website or WhatsApp messages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

  1. Updates to This Policy

We may update this Privacy Policy when our services or legal obligations change. The updated date will be shown at the top of this page.

  1. Contact Us

For privacy questions or requests, contact:

Jiilka Xiga Academy
Website: https://jiilkaxiga.com
Email: zalmanedit@gmail.com